ONLINE ORDERING POLICIES
Phone: (509) 475-7341

Please take a moment to familiarize yourself with our online policies at IRONGLADIATORS.COM.

SALES TAX - Only Washington state residents are subject to collection of sales tax. All other out-of-state orders are non-collected. International orders may require tax through your country but IRONGLADIATORS.COM is not responsible to collect such tax.

PAYMENT METHODS - We accept the following credit cards: VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS.

Money Orders: must be made payable to IRON GLADIATORS and must be in the form of U.S. funds. Don't forget to include your name and shipping address. Sold items cannot be shipped until the money order is received. International money orders are acceptable provided the money order is made in U.S. funds.

Checks: we accept certified bank checks and personal checks. Certified checks are processed immediately. Personal checks, we reserve the right to verify funds and process the order immediately, or if not possible, to hold the check until funds clear. Holding the check can often take up to 21 days to delay the order. It is important the customer understands, that orders will not be processed until the check clears. Personal checks must include your pre-printed name, address and be made in U.S. funds from a U.S. bank. Checks that do not clear will be charged a $25 return fee and will hold up your order longer until the fee has been collected.

PayPal: IRON GLADIATORS accepts payments by PAYPAL. All PayPal payments require the customer to have the appropriate balance in their current PayPal accounts to cover the sale or customers may charge their credit cards and use the PayPal service. To order an item, simply click on the general PayPal button on the site and denote the item, size needed and other important info and follow PayPal procedure to order. You can also go to www.paypal.com to start your own account or get more information.

TO ORDER:

Option 1: Mail your order to Irongladiators.Com, 1128 W 18th Ave, Spokane, WA 99203.
Option 2: Enter your order directly on the web. We provide a secure SSL session to protect your card information.

If you cannot find an item you need, you can email us at brent@irongladiators.com or brent_mikesell@hotmail.com.

SHIPPING - Orders are shipped via U.S. mail, 2 day priority. Most orders are processed and shipped within 24 hours. During high time of the season, orders can be delayed longer due to high sales volume, shipping times and back orders.

Overnight shipping is available, but may add $15-$29 on to your order depending on weight of item and shipping location.

Custom orders often take longer to ship because the order takes longer to complete.

International orders will be sent U.S. Global priority and usually take anywhere from 5-10 days depending on time of season and shipping volume. Additional charges will apply to your order that aren't added in the shipping cart. Usually this additional fee is anywhere from $5 to $15. If it is more than $15 the customer will be notified by email for approval.

RETURN/EXCHANGE POLICY - A customer return or exchange will be honored and is acceptable under the following conditions:

CUSTOM GEAR is NON-REFUNDABLE. Custom gear can be returned to be altered for improper fits, but not returned for credit.
The item must be clean and free of odor, deodorant, hair and powder.
The item is returned within 7 days of your receipt of shipment.
The item is unused and free from any damage to seams or material or substance.
You include a note as to the nature of the return and details needed for exchange.
You include a money order or check for $7 to cover shipping charges of the item back to you-the customer is responsible for shipping both to and from on exchanges.
After 7 days, Irongladiators.com will charge a 30% restocking fee on returns.

If you still have questions regarding our policies at IRONGLADIATORS.COM, you may call us at (509) 475-7341 during regular business hours, Monday through Friday, 9 A.M. to 5 P.M. Pacific Time.